Billing Help

I didn't receive an email to confirm my order.

When you sign up, you should receive two e-mails. One is a welcome message and the other is your receipt. If you do not receive these, it may be blocked by your spam filter. Please contact us if you need a receipt and we'll be glad to send you one.

My credit card was declined. Why?

When you see a message saying your credit card was declined, you were NOT charged for the order. Our payment processor does not tell us the reason for the decline. You will have to check with your bank. We encourage you to try again with a different card.

I was charged and my account doesn't work. What do I do?

This is rare, but it has happened a few times. If you are charged and you cannot log in, please contact us right away. We can manually activate your account. Please include your full name and user name in the email.

I see a double charge on my credit card bill.

If you see a double charge, please contact us right away so we can issue you a refund. Include the full name on the credit card, as well as the last four digits of the card.

I e-mailed you and I haven't heard back.

We try to answer all emails within 24-48 hours (often we're able to answer them within an hour or so).

If you haven't heard back from us, please check your spam folder. Also, check to be sure we're not being blocked by your firewall.

We are committed to satisfying our customers and we always try our best to make sure questions are answered quickly.

Can I talk to you on the phone?

If you send us an email or fax with your phone number, and ask us to contact you by phone, we'll call you back as soon as we can.